Join our Mailing List for the latest news and offers.

The Concourse

MENU

COVID-19 PREVENTION AND MITIGATION POLICY

MITIGATION AND PREVENTION POLICY
Order by phone The Concourse +61 2 8075 8111 or Ticketek 1300 795 012
Order in person at The Concourse Box Office

The Concourse Performing Arts Centre is a registered COVID safe facility

The Concourse team have been working hard to ensure that shows and events can continue to take place whilst ensuring that we all stay safe, The health and safety of our visitors, performers, clients and staff is always our highest priority.

Current capacities as mandated by the Health Act are as follows:

For Ticketed Events: 75% of venue capacity

For Private / Non-Ticketed events: 1 person per 2sqm of venue and foyer space

Patrons should be aware that under current NSW government restrictions venue capacities of up to 75% are permitted. At this capacity it is not possible to assign socially distanced seating within the auditorium and maintain social distancing within the foyer spaces. This is acknowledged by NSW Health and offset by the mandatory checking of QR code registration and assigned seat locations. If, however, you at any time feel uncomfortable with your seat proximity to other patrons please bring this to our staff’s attention who will, when possible, relocate you to alternate seating.

WHAT WE ARE DOING

1/ All patrons, staff and performers are temperature tested upon arrival. A temperature of 37.4 C will be considered high and the person refused admittance

2/ All staff will wear face masks whilst fronting the general public (staff with underlying medical conditions will be exempted)

3/ All patrons and staff entering the building will be asked to use hand sanitizer

4/ Unwell patrons and staff will not be permitted to enter the venue

5/ The NSW Health QR code registration needs to be completed upon entry to the venue and staff are required to check you have completed this process. This must be completed for all patrons entering the venue regardless of age, the phone app has the ability to also register on behalf of dependants. This is a mandatory practise under the Health Act

6/ Staff will wear rubber gloves when cleaning

7/ All high touch surfaces will be cleaned after each performance, these include handrails, door knobs and push plates, seat armrests, toilet facilities.

8/ A Covid marshall will be in place for all events with an attendance greater than 50

9/ Contactless payment facilities are in place and patrons encouraged to utilise them in preference to cash

 

WHAT YOU CAN DO

1/ Please stay at home if you are feeling unwell or required to self isolate

2/ Follow directions from our staff during your visit

3/ Pay attention to signage throughout the venue and adhere to the messaging

4/ Wash and sanitize your hands regularly

5/ Adhere to the seat markings within the venue that indicate where you should sit

6/ Download the COVID safe ap

 

Share this event
PARKING DEALS

PARKING DEALS

With car parking for 400 vehicles and some great parking deals, The Concourse offers convenient onsite parking for your visit.

Find out More
EAT, DRINK, SHOP

EAT, DRINK, SHOP

Stop by for a coffee or delicious meal at one of our many onsite restaurants when visiting The Concourse.

Find out More

Receive the latest news and offers straight to your inbox.

Subscribe to our monthly newsletter

Back to Top

The Concourse is an initiative of Willoughby City Council and proudly managed by Century Venues.

© WILLOUGHBY CITY COUNCIL - ABN 65 149 191 597