Privacy Policy

The Concourse (Century Venues) will collect ‘personal information’ in order to communicate with you. Your ‘personal information’ will not be on-sold. If you would like to stop receiving information about The Concourse you are able to unsubscribe from our database.

Century Venues Privacy Policy

We Respect Your Privacy – The security of personal information that we collect is of utmost importance to us.

You can find information about how we handle and manage your personal information in this Privacy Policy. Our aim is to provide this information to you in an open and transparent manner, so that you can make informed decisions about your dealings with us. This Privacy Policy also provides information about how you can seek access to and correction of the personal information that we hold about you.

We may update or revise this Privacy Policy from time to time. You can find the most current version on our website.

What kinds of personal information do we collect and hold?
The kinds of personal information that we collect will vary depending upon our interaction with you but may include:

• your name, address and other contact details (like your telephone number);
• your email address;
• your date of birth;
• your gender;
• transaction details relating to any purchase(s) that you have made with us or that have been made on your behalf;
• credit card details;
• any preferences that you select; and
• any other personal information which may be required in order to facilitate your dealings with us.

How do we collect personal information?
Generally, we collect personal information when you:

• make a purchase through our network which includes our website, call centre or box offices;
• participate in a survey, competition, promotion or other marketing campaign;
• indicate that you wish to receive news, offers or other marketing material from us;
• have other dealings with us, for example, via social media or in person, over the phone or when you write to us.

What are the purposes for which we may collect, hold, use and disclose personal information?
Generally we only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which we collect (and for which you consent to us using your personal information for) may include:

• to process and fulfil your orders for tickets (or other items) from us;
• to contact you if there is an event cancellation or change in event details, or for the replacement of lost tickets;
• to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website and mobile site or other services;
• so that we can promote our products and services to you and the products and services of third parties that we deal with;
• detecting and preventing fraud and unauthorised ticket onselling;
• for business research and development of new products and services;
• to facilitate the competitions, special offers and promotions that we or our partners run;
• displaying content and advertising that are customised to your interests, preferences and experiences;
• verifying your identity;
• so that we can respond to inquiries and complaint handling; and
• to comply with our legal and regulatory obligations and enforce our legal rights.

From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.

For further details on Century Venues privacy policy please contact the Operations Manager on tel: +61 2 8075 8100.